Reference

How 333e Handles Your Personal Information

This page explains exactly what data we collect from your account, how we use it, and what choices you have — access and eligibility depend on your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access or delete dataCookie and device transparencyClear contact path for data requests
333e How 333e Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Security around your account data is not an afterthought here. Every connection to the 333e platform uses SSL encryption so your login credentials and wallet details travel protected. We conduct periodic reviews of who inside our organisation can access account-level records, and we keep that access limited to roles that genuinely need it.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.

Wallet Data Handling

Payment data from bKash, Nagad, and Rocket transactions is stored only as a transaction reference and amount. We never hold your mobile banking PIN or one-time password on our servers.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable law in your region. Inactive accounts are flagged for review under our standard retention schedule.

Requesting Changes

You have the right to ask us to correct inaccurate data or remove information we no longer need. Submit your request via live chat or email and we will confirm the action taken in writing.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to review the data we hold, request a correction, or ask us to delete your account information, you have three direct paths. Each route connects you to our account and data team, not a generic helpdesk. We aim to acknowledge all data-related requests within a reasonable timeframe and will follow up with the outcome.

Email Data Request Send your request to our data contact email with your account username and the specific action you need — access, correction, or deletion. We log every request.
Live Chat Support Open the live chat window inside your account dashboard and tell the agent your request is data-related. They will escalate it directly to our data handling team.
Account Settings Path For basic profile edits, go to Account Settings on the 333e dashboard, select Personal Details, and update your contact information or linked wallet directly.

Common Questions About Your Data on 333e

These are the questions our account holders in Bangladesh ask most often about how their personal data is managed. If your question is not covered here, reach our support team through live chat or the data request email.

We collect your name, contact details, and the wallet identifiers you register for bKash, Nagad, or Rocket payments. Device data such as IP address and browser type is also logged for security purposes.

No. We record only the transaction reference and amount for each bKash, Nagad, or Rocket payment. Your PIN and one-time passwords are never stored on our platform at any point.

Yes. Send your request to our data contact email with your account username. We will compile and return a summary of the personal data we hold under your account.

Contact us via live chat or email, state that you want your account data deleted, and we will process it. Some records may be retained for the minimum period required by applicable law in your region.

We do not sell your data to third-party marketing services. Data is shared only with payment processors like bKash, Nagad, and Rocket to confirm transactions, and with service providers bound by confidentiality obligations.

Retention periods follow the legal requirements of the jurisdiction in which you accessed the platform. We hold records for the minimum period the law requires, then schedule them for secure deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.