What We Collect and Why We Hold It
When you open an account, we collect the details you provide during registration — name, contact information, and the wallet identifiers you use to transact. For bKash, Nagad, and Rocket deposits, we retain the transaction reference and amount to reconcile your account balance; we do not
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store your wallet PIN or full mobile banking credentials at any point. We collect device data — browser type, IP address, and session identifiers — to keep your account secure and to detect unusual login activity. If you contact our support team, the conversation record is
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stored to help resolve follow-up queries. We use collected data only for account management, payment verification, fraud prevention, and meeting any obligations that arise under applicable law in the regions where we operate. We do not sell your personal data to third-party marketing services. Data retention
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periods follow the requirements of the jurisdictions in which you access the platform; where local law sets a minimum retention period, we comply with it. You can request a summary of the data we hold on your account by writing to our data contact address at
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any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.